The Terms
Cancelling or Changing a Booking
Plans change. This page says what happens when they do, so that nobody has to work it out during an awkward conversation.
Last changed 6 October 2026. The terms that apply to your stay are the ones confirmed in writing when you book.
If You Cancel
Cancel 14 days or more before the day you arrive and there is nothing to pay. Anything you have paid us comes back in full, to the account or card it came from, within 7 days.
Inside 14 days we charge the first night, because by then we have turned other guests away for it. Inside 72 hours we charge the whole stay. With seven cottages, a cancellation at that point is a night that stays empty.
If You Change Your Dates
Moving to other dates is free with 7 days' notice, as long as we have a cottage free on the new dates. The rate for the new dates applies, so a move from a quiet week to a busy one may cost more, and a move the other way may cost less. Inside 7 days a change counts as a cancellation and a new booking.
Where we can move you rather than cancel you, we would rather do that. Ask before you cancel, because a date change is usually easier for both of us.
If You Do Not Arrive
We hold your cottage until midday on the day after your arrival date. If we have not heard from you by then, the booking lapses and the whole stay is charged.
A late arrival is not a no-show. Someone is on call at any hour, so a message that you are running late, even from the road, keeps the cottage yours.
If We Have to Cancel
This is rare and it has to be something serious, such as damage to a cottage or a problem with water or power that we cannot fix in time.
If it happens, you get everything you have paid us back in full, and we will ring round the places we know nearby and help you find a bed. We will not leave you to sort it out from another country.
If You Booked Through a Booking Site
Their terms apply, not ours, and we cannot override them. That is worth knowing before you book, because the cancellation terms attached to a platform rate are sometimes stricter than anything on this page.
If you are unsure which terms you are under, send us the booking reference and we will tell you.
How to Cancel or Change
One message is enough. WhatsApp is fastest, email is fine, and either way we confirm in writing so you have it in hand.
Please do not assume a cancellation has gone through until you have that confirmation from us.
Things We Arranged for You
Safaris, jeeps, drivers and tuk tuks are booked with other people on your behalf, at cost, and we take nothing from them. Their own cancellation terms apply to those, not ours.
In practice a day or two of notice is almost never a problem. Cancelling a jeep on the morning is, because the driver has turned down other work. Tell us as early as you can and we will deal with it for you.